Medha Education (A unit of Runique Solutions) – Terms & Conditions 

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY. BY USING THIS WEBSITE AND/OR PLATFORM YOU AGREE TO BE BOUND BY ALL OF THE BELOW TERMS AND CONDITIONS AND PRIVACY POLICY.

Medha Education Private Limited (“Company, “We”, “Us”, or “Medha Education” and their connotations) operates a website (URL: https://www.medhaed.in ) (together called as “Platform”) which is engaged in the service of online classes of spoken English and helps student to learn English .

These terms and conditions (“Terms”) describe the terms on which the Company grants end users

access to the Platform (hereinafter referred to as “Services”) and shall be read with the privacy policy available on https://www.medhaed.in/terms. Anyone below 18 years of age is assumed to be a child (“Child”) and requires parental consent to use the Platform. The parents of the Child or users above 18 years of age are hereinafter referred to as “You”. The term “Users” for the purposes of these Terms shall be read as You and/ or Child.

The Company reserves the right, at its discretion, to change, modify, add, or remove portions of these Terms at any time by posting the amended Terms. Please check these Terms periodically for changes. Your continued use of the Platform or Services after the posting of changes constitutes your binding acceptance of such changes. In addition, when using any particular services or availing any promotional offer, you may be subject to additional terms and conditions, posted guidelines or rules, as may be applicable to such services and offers. All such guidelines, rules, product requirements or sometimes additional terms are hereby incorporated by reference into the Terms.

General Rules

• The Company may at its sole discretion make amendments to the Terms and Conditions without giving notification to the User. Any amendments made to the Terms and Conditions are considered to be made effective when such amendments are published on the Service. It is deemed that the User has agreed to the amended Terms and Conditions when the User uses the Service after such amendments.
• The User acknowledges and agrees that help pages, guide pages and any other pages designated by the Company are an integral part of the Terms and Conditions.
• This Medha Education Terms and Conditions (the “Terms and Conditions”) sets the terms and conditions for using the Medha Education service (the “Service”) provided by Medha Education.com (the “Company”). The users of the Service (the “User”) are required to accept the Terms and Conditions with respect to the use of the Service.
• The Company is entitled to record and save inquiries and any other information posted by the User and if deemed necessary, the Company will collect and store images and audio and video recordings, including without limitation class scenes (collectively “Information”), taken in the course of the Service. The Company only uses Information for the purpose of operating and managing the Service properly. By agreeing to the Terms and Conditions, the User agrees that the Company may store and use the Information.

Applicability of these Terms and Conditions

• The Terms and Conditions is applied to any information that is notified by the Company by methods including but not limited to the Service’s application software or email.

User ID and Password

• In order to access the Company’s Platform and its services, You may have to create an account and disclose information including, but not limited to, (i) name, e-mail ID, photograph, location and other contact information (ii) gender and other demographics (iii) birth date and year to validate the current age of the Child (iv) your email address to acquire the parental consent. You must be at least 18 years old to register on the Platform. If you are under 18 years old, you are not permitted to register on this site unless such registration is completed by a parent or legal guardian. You acknowledge that your user ID and password (“Participant Account”) is for your exclusive use only. Use or sharing of your Participant Account with another user or person is not permitted and is cause for immediate blocking of your access to the Platform, the Services and the content provided by the Company and shall lead to termination of this Agreement without any notice.
• You are solely responsible for maintaining the confidentiality of your Participant Account and for all activities that occur under it. You agree to immediately notify to the Company if you become aware of or have reason to believe that there is any unauthorized use of your Participant Account.
• The Company shall not under any circumstances be held liable for any claims related to the use or misuse of your Participant Account due to the activities of any third party outside of your control or due to tour failure to maintain the confidentiality and security of your Participant Account.

Service Usage Period

• The period during which the User is permitted to use the Service (the “Usage Period”) is calculated per 30 days (the “Subscription”), 6 months or 12 months (collectively referred to as “Long Term Packages”) starting from the starting date.
• For the Subscription, the Usage Period will be renewed and extended automatically for another 30 days as defined in Article 5 (Usage Fees and Payment Methods).

Usage Fees and Payment Methods

• The User is required to pay the consideration for Medha education’s services (“Fees”) and any relevant taxes (collectively referred to as “Service Fees”) for using the Service.
• The User is required to pay the Service Fees, in a timely manner, through designated payment methods on the Medha Education website.

REFUNDS & CANCELLATION POLICY

• For the Subscription plans or Course purchased (where its fully LIVE classes and not Pre recorded courses), users need to raise aCancellation or Refund request within 72 hours of subscribing/purchasing for any refund. Refund will be initiated after deducting for the number of classes taken at the listed price and not the discounted purchased price.
• No refunds will be made for any requests raised after 72 hours from the purchased time.
• Any cancellation request after purchase for Live courses has to be assisted with adequate reasoning.
• For refunds, all promotional discounts and benefits shall be cancelled and deducted from the refund amount.
• Refund rules are applicable only on courses where LIVE sessions are conducted, its not applicable on any recorded courses or segments in app or website where a learner only gets a PDF or a learning exercise/mock test etc (mostly the prices for such items are below Rs. 1000/-.
• Any coupons, discounts and marketing campaigns (the “Promotions”) that are given for the Service is at the discretion of the Company. The Company shall not be obligated to give  advance notice of the Promotions to the Users. Furthermore, the consumption of the Promotions in a timely matter is the responsibility of the User. If for any reason payments are interrupted, the Company is not responsible to reinstate or extend the promotions.

 (License to use and intellectual Property Rights)

• The Company hereby grants You, the limited, non–transferable, non-exclusive, and revocable (at any time without any prior notice) license to access, view and use the Platform only for the purposes of accessing, viewing, posting or submitting user material, using the embedded link function, placing store orders or for accessing information, applications and services. The Company reserves the right to suspend or deny, in its sole discretion, your access to all or any portion of the Platform. This license is limited to personal and non-commercial uses by You and your Child. Any rights not expressly granted to You herein are reserved with the Company.
• You are not permitted to reproduce, transmit, distribute, sub-license, broadcast, disseminate, or prepare derivative works of the curriculum, or any part thereof, in any manner or through any communication channels or means, for any purpose other than the limited purpose mentioned above, without the Company’s prior written consent.
• You acknowledge that the Company is the sole and exclusive owner of the Platform, the services provided by the Company, the curriculum, and its content and as such the Company is vested with all the Intellectual Property Rights and other proprietary rights in the Platform, the Services, content and the curriculum.
• The Company may from time-to-time upload videos, audios/ sound recordings, content and other materials on the website which shall be the exclusive property of the Company. You undertake to not reproduce, transmit, retransmit, distribute, publish, post, share or make available the said videos, audios/ sound recordings, content and other materials or any part thereof which are available on the Platform in any manner whatsoever.
• The Company retains all the rights in the video recordings, sound/audio recordings, images, photos, pictures/ images clicked during the classes, lectures delivered by the Company’s tutors, text and other material posted on the Platform and shall be the sole owner of the same.
• You undertake that you shall not record, make videos or sound/ audio recordings, take screen shots, click pictures and shall not download, publish, transmit, display, reproduce, transmit, distribute, post, share or make copies of any of the classes/ lectures that are conducted by the Company (including the trial classes), video recordings, sound/audio recordings, images, photos, pictures/ images, text or other material, whether in full or in part, unless you obtain prior written approval from the Company.
• Any recordings, videos, sound/audio recordings, screen shots, pictures, images, material or content which is obtained in any manner without the prior written consent of the Company shall amount to breach of the instant terms and conditions and you shall be solely liable for the said breach under applicable laws. All other rights are reserved.

(Suspension, Interruption, and Cancellation of the Service)

• The Company may suspend, interrupt, discontinue or cancel the membership of the User (the “Suspension”) without any prior notice or liability, if the Company finds that any of the sub-articles below are applicable to the User.
  o No improvement can be expected from the User after a warning or any other similar communication notice is given.
  o If the User engages in any of the prohibited behavior.
  o If the User violates any of the rules defined in the Terms and Conditions.
  o The User has not followed instructions by the Company or the Assigned Tutor.
  o When there are reports of the User’s inappropriate behavior from the Assigned Tutor.
  o For any reasons other than those listed above that the Company considers to be inappropriate for the User to use the Service.
• No refund will be made by the Company if the Suspension is applied due to any of the reasons specified above.
• The Company will not be liable for any damages, losses or inconvenience suffered by the User as a result of the Suspension specified in this Article.

(Use of Medha Education)

• The Service is provided on Medha Education software (the “Software”). The User agrees to the sub-articles below in relation to the use of the Software.
  o To comply with all relevant Terms and Conditions and guidelines that are separately designated by the Company.
  o To prepare the environment recommended by the Software or the Company.
  o To take responsibility for using or installing the Software(s), having access to links or URLs, downloading files, images or movies, each of which can be sent from the Tutor through the chat functionality in the Software.
• The Company may, at its sole discretion, use a Third Party Software for providing the Service if necessary; provided, however, that the Company is not obligated to explain the reason for the judgement of using the Third Party’s Software.

(The User’s Responsibility)

• The User will bear all responsibility for any behaviours whatsoever with regard to the use of the Service and for any results or consequences thereof.
• The User will be liable for any damages or losses to be suffered by the Company, the Company’s staff (including its officers, representatives, employees) the Tutors (including the Assigned Tutor), other Users, or any other third parties with regard to the use of the Service (including the User’s non-compliance with the Terms and Conditions).
• The User shall ensure that it maintains decorum and proper behaviour with the Assigned Tutor during the course of a Lesson or otherwise in any form of interaction.

(Copyright and Ownership)

• The copyright and ownership of the video recordings, pictures, voice recordings, trademarks, logo marks, text, and other materials (the “Intellectual Property Rights”) that are used related to the Service belong to the Company or any other party granting the license to the Company. The User is prohibited to use, copy or upload the Intellectual Property Rights on magazines or websites or social media like YouTube or Facebook, or distribute Intellectual Property Rights to third parties.
• If the User violates the above clause, the Company may take legal action / procedures (including but not limited to sending a warning or complaint, claiming compensation for damages or losses, requesting an injunction or having such Intellectual Property Rights removed from magazines or websites or social media like YouTube or Facebook) against the User in accordance with applicable laws.

(Disclaimer)

The User agrees that the Company will not be liable for any damages, losses or inconvenience caused by, or caused in relation to, the situations listed below.

• If the User is not satisfied with the Service due to the following reasons:
  o (i) The User is unable to book a Lesson at the desired date or time.
  o (ii) The User is unable to book a Lesson with the desired tutor.
  o (iii) The User is unable to take the booked Lessons.
  o (iv) The Lesson is interrupted, suspended or discontinued due to power outages, network disturbance, communication system failure or any other issues which occurred near the residence or location of the Assigned Tutor and is beyond the reasonable control of the Assigned Tutor or the Company.
  o (v) The User suffers trouble(s) or damages attributable to illegal access or modification of user’s information or any other form of illegal or malicious practice by third parties.
• The Service or Lesson provided by the Service and its educational effectiveness, validity, accuracy, or authenticity.
• The service of the third parties or the materials introduced or recommended by the Company in relation to the Service and its effectiveness, validity, safety or accuracy.
• If the User faces troubles or inconvenience due to the environment which is not recommended by the Company.
• If the User faces troubles or inconvenience due to the Website or content which is operated or provided by a third party and is linked from or to the Website.
• If the User is unable to use the Service due to malfunctions, issues, or any other problems attributable to the Software, the Third Party’s Software or any other services provided by the Company’s designated business partners.
• If the User’s hardware is infected or affected by a computer virus through files, images or any other materials opened or downloaded at the User’s own risk while using or installing the Software(s), having access to links or URLs, downloading files, images or movies, each of which can be sent from the Assigned Tutor through the chat functionality in the Software.
• If the User is unable to use or get access to the Service due to loss of password or any other reasons attributable to the User.
• Any information provided on the Website is complete, accurate, updated and safe.

(Miscellaneous Provisions)

• You may not transfer any of your rights under these terms and conditions. We may transfer any of our rights or obligations under these terms and conditions to any individual, organization or entity but if we do so we will ensure that any company/individual/entity to whom we transfer our rights or obligations will continue to honour your rights under them. Any resultant changes 6 to the terms and conditions will be intimated to you via email and updated on the Company’s website.
• If any provision of these terms and conditions is found to be invalid by any court having competent jurisdiction, the invalidity of that provision will not affect the validity of the remaining provisions of these terms and conditions, which will remain in full force and effect.
• Failure by either party to exercise any right or remedy under these terms and conditions does not constitute a waiver of that right or remedy. Headings in these terms and conditions are for convenience only and will have no legal meaning or effect.
• These terms and conditions constitute the entire agreement between you and Medha Education Education Private Limited for your use of the Medha Education website, Medha Education mobile and other digital products and services from Medha Education. They supersede all previous communications, representations and arrangements, either written or oral.

(Governing Law and Jurisdiction)

These Terms and Conditions are governed by and interpreted solely in accordance with the laws of India, without regard to principles of conflicts of laws. The User agrees that any disputes arising between the Medha Education and the User(s) in relation to or in connection with the Service and the Terms and Conditions will be resolved under the exclusive jurisdiction of the Courts at New Delhi.